For
an unprecedented seventh consecutive year, the National Marine Manufacturers
Association (NMMA) has awarded Indmar Marine Engines the 2012 Marine Industry
Customer Satisfaction Index (CSI) award for excellence in customer satisfaction. Indmar Marine Engines is the only inboard
manufacturer to be awarded the 2012 CSI award and the only inboard manufacturer
to be recognized for seven consecutive years. The results are in and it’s
official, an Indmar Marine Engine owner is a happy owner.
The
Marine Industry CSI Awards program is among the most comprehensive and respected
in the industry. This year the program surveyed
more than 32,000 consumers and over the last seven years more than 702,000
consumers were surveyed reporting customer satisfaction with their Indmar
Marine Engine.
In
order to be awarded by the Marine Industry CSI Awards program, manufacturers
must actively measure customer satisfaction and pursue continuous improvement
to better serve the customer. Indmar has
achieved and maintained an independently-measured standard of excellence of 90
percent or higher in customer satisfaction over the past seven years, based on
information provided by customers purchasing a new engine.
“Indmar
owners are our greatest ambassadors and receiving an award based off their
experience, is one of the greatest honors we could receive. It’s gratifying to
see the investments we have made, even when we were in a down economy, has
continuously enabled our products to improve and exceed our customer’s
expectations year after year, “ explained Chuck Rowe, President of Indmar
Marine Engines. “The fact that we are
the only inboard marine engine manufacturer to be awarded by the NMMA is a
testament to the quality of an Indmar and our network of finely tuned dealers
and OEM’s.” Rowe further explained, “We
personally train and certify each of our authorized technicians and because of
our dealers dedication, Indmar offers a first class ownership experience, from
the engines quality and performance, to the buying and ownership experience.”
Indmar
Marine Engines has a pedigree going back over 40 years in the inboard marine
industry and a proud tradition of pointing the way forward. Today, this
legendary brand delivers an inimitable mix of unrivaled performance, meticulous
craftsmanship and ground breaking innovations - Charting a course for others to
follow, yet leaving the competition behind.
Indmar operates advanced manufacturing facilities in the U.S. with
distributing centers in Millington, TN and Corona, CA. For more information about Indmar Marine
Engines, please visit www.indmar.com
About
Marine Industry CSI
The
Marine Industry CSI program meets the CSI requirements of the NMMA Boat/Yacht
Certification program. For manufacturers that are full participants in the
Marine Industry CSI process, the included reporting also fills the dealer level
CSI requirements of the Marine Industry Dealership Certification program. For
more information on CSI Award recipients, or to get involved with the CSI
program, contact Terry Leitz at tleitz@nmma.org or visit www.nmma.org.
About
NMMA
National
Marine Manufacturers Association (NMMA) is the leading association representing
the recreational boating industry in North America. NMMA member companies
produce more than 80 percent of the boats, engines, trailers, accessories and
gear used by boaters and anglers throughout the U.S. and Canada. The
association is dedicated to industry growth through programs in public policy
advocacy, market statistics and research, product quality assurance and
promotion of the boating lifestyle. For more information, visit http://www.nmma.org.
ABOUT INDMAR MARINE ENGINE
Indmar is the world’s largest privately held
manufacturer of gasoline powered inboard marine engines. Indmar has a pedigree going back over 40
years in the inboard marine industry and a proud tradition of pointing the way
forward. Indmar was the first inboard
manufacturer to deliver fuel injection, custom calibrated engines and the first
to produce an inboard engine with a catalyzed exhaust; which is now the industry
standard. Today, this legendary brand delivers an inimitable mix of unrivaled
performance, meticulous craftsmanship and ground breaking innovations –
charting a course for others to follow, yet leaving the competition behind.
Indmar operates advanced manufacturing facilities in the U.S. with
distributing centers in Millington, TN and Corona, CA. For more
information, please visit www.indmar.com.
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